Network Support Engineer

Title: Network Support Engineer – (Subcontract at a Core BTS Client)

Through Core BTS Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with Core BTS.

Summary: The role involves installing, configuring, testing, and maintaining operating systems, application software, and system management tools. The primary goal is to ensure the highest levels of systems and infrastructure availability. Responsibilities include maintaining essential IT infrastructure, such as Cisco routers and switches, firewalls, data center servers, and email systems. The role also involves implementing and maintaining strategies for backup, security, and redundancy, as well as proactively identifying and resolving potential issues.

Essential Job Functions:

• Complete work requests as directed by IT Management, including the installation of systems, voice/data network connections, and coordinating work with users.
• Receive and respond to incoming calls and/or requests regarding issues with systems and voice/data network connections.
• Create and update all documentation related to systems, network equipment, and user locations.
• Perform routine preventative maintenance for all hardware and software. Work closely with the IT Specialist II and IT Supervisor to resolve issues. Maintain a current understanding of all IT policies and guidelines regarding information security.
• Ensure the security of data, network access, and backup systems. Possess knowledge of backup/storage technologies and disaster recovery. Configure and continuously administer server and network equipment, including hardware and related software. Provide support for servers, networks, and the data center.
• Provide support for all user-facing systems, including software and hardware for all platforms. This includes problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate IT staff or service vendors, and communicating final resolutions to clients and users.
• Analyze performance bottlenecks on the network, systems, and overall IT infrastructure. Make recommendations and implement approved solutions. This includes systems such as Active Directory, file servers, database servers, and network equipment.
• Identify trends in incidents and assist supervisors in root cause analysis and the development of resolutions or temporary fixes.
• Perform all duties in a manner that ensures the IT department meets or exceeds measurable objectives for service levels to clients/users and system availability.
• Attend all necessary meetings.

Qualifications:

• Minimum of 1-3 years of IT Technician/Networking experience.
• Maintain a high level of professional integrity and discretion.
• Ability to obtain and maintain all necessary licensing.