What are the responsibilities and job description for the Call Center Agent position at Core Call Inc?
Department: Core Call Inc
Location: Charlotte, NC
Compensation: $17.25 - $24.00 / hour
Job Title: Call Center Agent
Location: Charlotte, NC
Job Type: Full-time
Reports to: Call Center Supervisor
Job Summary:
We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, resolve inquiries, and support company operations efficiently. This role requires strong communication skills, problem-solving abilities, and a positive attitude.
Key Responsibilities
- Make outbound calls for follow-ups, sales, or surveys as needed.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain detailed records of customer interactions in the CRM system.
- Meet or exceed performance targets, including call handling time and customer satisfaction.
- Stay updated on company products, promotions, and industry trends.
- Follow call center scripts and best practices for handling calls.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Ability to handle high call volumes and work in a fast-paced environment.
- Problem-solving skills with a customer-first approach.
- Proficiency in using computers, CRM systems, and basic office software.
- Growth opportunities within the company.
- Comprehensive training and onboarding.
- Paid time off and holidays.
- A positive and supportive work environment.
Salary : $17 - $24
