What are the responsibilities and job description for the Call Center Agent position at Core Call Inc?
Department: Core Call Inc
Location: New Orleans, LA
Compensation: $18.00 - $25.00 / hour
Job Title: Call Center Agent
Location:New Orleans, LA
Job Type: Full-Time
Job Overview
As a Call Center Agent, you will be responsible for providing exceptional customer service to clients over the phone. You will handle inquiries, resolve complaints, and ensure customer satisfaction with every interaction. This dynamic role requires strong communication skills, a customer-centric mindset, and the ability to multitask effectively in a fast-paced environment. If you are passionate about helping others and thrive in a team-oriented setting, this position may be the perfect fit for you.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries
- Manage and resolve customer complaints
- Provide product and service information to customers
- Document all call information according to standard operating procedures
- Track and follow up on customer interactions
- Identify and escalate priority issues
- High school diploma or equivalent
- Previous experience in a customer service role is a plus
- Excellent communication skills, both verbal and written
- Ability to handle a high volume of calls in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work well in a team environment
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $18 - $25
