What are the responsibilities and job description for the Customer Service Representative position at Core Call Inc?
Department: Core Call Inc
Location: Wilmington
Compensation: $17.45 - $25.00 / hour
Job Title: Customer Service Representative
Location: Wilmington, NC
Job Type: Full-Time
Department: Customer Support
Reports to: Customer Service Manager
Job Overview:
We are looking for a Customer Service Representative to join our team and provide top-notch support to our customers. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience with our products/services. The ideal candidate is a strong communicator, problem-solver, and has a passion for delivering excellent customer service.
Key Responsibilities
Respond to Customer Inquiries: Handle customer inquiries via phone, email, live chat, or social media in a professional and friendly manner.
Problem Resolution: Identify customer issues and provide solutions, ensuring customer satisfaction and retention.
Product Knowledge: Develop a deep understanding of our products/services to effectively assist customers and offer tailored recommendations.
Escalation Management: Escalate complex issues to appropriate departments when necessary and follow up to ensure resolution.
Feedback Collection: Gather customer feedback and communicate insights to the team for product or service improvements.
Meet Performance Metrics: Achieve individual and team performance goals, including response times, resolution rates, and customer satisfaction scores.
- High school diploma or equivalent (Bachelor's degree is a plus).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with customer service software (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Empathetic, patient, and positive attitude towards customers.
- Health insurance
- Paid time off
- Opportunities for advancement and skill development
- Supportive team environment
Salary : $17 - $25
