What are the responsibilities and job description for the Customer Service Representative position at Core Call Inc?
Department: Core Call Inc
Location: Birmingham
Compensation: $17.45 - $25.00 / hour
Position: Customer Service Representative
Department: Customer Support
Location: Birmingham, AL
Employment Type: Full-Time
Job Summary:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring their needs are met promptly and effectively. Your goal is to provide exceptional support, resolve inquiries, and foster strong relationships to enhance the customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
- Identify customer needs and provide accurate information, solutions, or alternatives.
- Maintain a positive and empathetic attitude toward customers at all times.
- Document customer interactions, feedback, and resolutions in the company's CRM system.
- Stay informed about company products, services, policies, and promotions to provide accurate and up-to-date information.
- Collaborate with internal teams to address customer concerns and improve service delivery.
- Meet or exceed performance metrics, including response time, customer satisfaction scores, and resolution rates.
- Proactively identify opportunities to improve processes and customer satisfaction.
- High school diploma or equivalent required; an associate or bachelor's degree is a plus
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and composed under pressure.
- Proficiency in using customer support software, CRM tools, and basic office applications.
- Multitasking and organizational skills to manage multiple inquiries effectively.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $17 - $25
