What are the responsibilities and job description for the Front Desk Representative position at Core Call Inc?
Department: Core Call Inc
Location: Wilmington
Compensation: $17.80 - $24.00 / hour
Position: Front Desk Representative
Location: Wilmington, NC
Employment Type: Full-Time
Overview
We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our team. As the first point of contact for clients, visitors, and employees, you will play a critical role in creating a welcoming and professional environment. Your responsibilities will include managing the front desk operations, addressing inquiries, and ensuring seamless communication across the organization.
Key Responsibilities
Greet and Welcome Guests: Create a positive first impression by welcoming visitors warmly and professionally.
Answer and Direct Inquiries: Handle phone calls, emails, and in-person inquiries; route messages to appropriate team members.
Schedule Management: Manage appointment bookings and ensure the calendar remains organized and up-to-date.
Administrative Support: Assist with data entry, filing, mail distribution, and other clerical duties.
Security and Access Control: Monitor visitor access and issue badges or passes as needed.
Problem Resolution: Address and resolve minor issues promptly or escalate them to the appropriate department.
- High school diploma or equivalent (college education is a plus).
- Strong interpersonal and communication skills.
- Proficient in using office software (e.g., MS Office, email platforms).
- Ability to multitask and remain calm under pressure.
- Organizational and time-management abilities.
- Competitive salary and potential bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive team environment.
Salary : $18 - $24
