System Analyst SOC-NOC II

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking a System Analyst SOC-NOC II located at our corporate office in Brentwood, TN. Come join a team that is dedicated to making an impact for the people and communities we serve.

This position would require working onsite at our Nashville office.

This position will pay $77,200 - $88,000.

SUMMARY:

The System Analyst Security Operations Center/Network Operations Center (SOC/NOC) II manages daily operational disruptions, team workloads and ensures timely resolution of incidents while adhering to network and security KPIs, SLAs and regulations. Delivers 24/7 support for CoreCivic's network and security operations through advanced troubleshooting, threat analysis and incident response. Ensures system security and aids in the company's cyber regulatory compliance.

ESSENTIAL FUNCTIONS:

The incumbent should be able to perform all of the following functions at a pace and level of performance consistent with the job performance requirements.

1. Provides real-time event monitoring of security systems such as SIEM, IDS/IPS and firewalls. Monitors network traffic for unusual activity and potential threats. Engages in proactive threat hunting using Microsoft Defender and other advanced tools to identify and mitigate potential threats. Works closely with other IT and security team colleagues to coordinate efforts and share information about potential threats and vulnerabilities.

2. Monitors and supports network infrastructure i.e. routers, switches, firewalls, VPNs and other critical systems for performance, availability and reliability. Assists with network performance tuning and capability planning to ensure optimal network operation.

3. Conducts thorough threat and root cause analysis and collaborates in resolving identified issues. Documents incidents thoroughly and generates Root Cause Analysis (RCA) reports.

4. Utilizes Microsoft Defender ATP for advance threat protection and endpoint detection and end response (EDR). Resolves high-priority incidents such as malware, phishing and DDoS attacks. Escalates unresolved issues to the manager or relevant stakeholder community as required.

5. Uses threat intelligence and automation to enhance the effectiveness of network security operations. Troubleshoots and resolves network issues such as outages, latency, packet loss and connectivity problems.

6. Coordinates with internal teams and third-party vendors for rapid issue resolution. Ensures timely escalation of persistent or critical network issues to the appropriate team.

7. Develops and facilitates training sessions for team development. Educates employees on security policies and best practices on how to recognize potential threats. Follows, implements and improves security policies, procedures and controls consistently.

8. Maintains detailed documentation and briefings to ensure seamless handover of incidents between shifts.

9. Domestic U.S. travel is required.

QUALIFICATIONS:

Graduate from an accredited college or university with a Bachelor's degree in Computer Science, Information Systems or a related field is required.

• Two years of experience in Technology, including SOC/NOC operations and management is required.
• CompTIA or equivalent Network and/or Security certification is required.
• Must be familiar with routing and switching technologies and wireless network equipment.
• Must demonstrate the ability to work independently, effectively multi-task and delegate responsibilities.
• Must be able to adapt and be willing to work rotating shifts, including nights, weekends and holidays.
• Proficiency in Microsoft Office applications is required.