What are the responsibilities and job description for the Call Center Agent position at Core Connectiontel?
Job Description
Job Description
Job Description :
About Us : Welcome to Core Connectiontel – where communication isn’t just our job; it’s our passion! We’re a dedicated call center committed to making every call count. With us, each interaction is an opportunity to build relationships, provide exceptional service, and help our clients connect meaningfully with their customers. We are your bridge to outstanding customer experiences, powered by people who care and technology that delivers. Job Title : Call Center Agent Location : Tampa, FL
Department : Customer Service
Reports to : Call Center Supervisor Job Summary : We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, troubleshooting issues, and resolving complaints in a professional manner. This position requires strong communication skills, patience, and a commitment to delivering high-quality service to customers. Key Responsibilities : Handle inbound and outbound calls in a courteous, friendly, and professional manner. Provide accurate information regarding products, services, and company policies. Record customer interactions and update relevant systems with necessary details. Meet or exceed individual and team performance goals, including call handling time, customer satisfaction, and resolution rates. Upsell or cross-sell products and services when applicable, in line with company objectives. Follow scripts, guidelines, and procedures for calls to ensure consistency and compliance. Maintain up-to-date knowledge of company products, services, and promotions. Collaborate with team members and escalate issues to supervisors when necessary. Continuously seek to improve service delivery and contribute to team success.
Job Requirement : High school diploma or equivalent required; college degree preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle high-pressure situations and remain calm. Good computer skills and familiarity with customer service software.