What are the responsibilities and job description for the Business Analyst II - Customer Experience position at Core Group Resources?
Business Analyst II Job Summary
We are seeking a Business Analyst to support our Customer Experience (CE) Business Solutions reporting and analytics team. In this role, you will analyze data, collaborate with teams, and provide insights to improve customer experience. Your work will help measure success through KPIs and metrics, driving data-driven recommendations for improvements.
Business Analyst II Responsibilities
- Analyze data and collaborate across teams to translate business goals into actionable insights.
- Track performance and customer feedback using KPIs and metrics.
- Identify areas for improvement and recommend strategies to enhance customer experience.
- Work closely with Customer Engagement managers and other stakeholders to share insights and improvement opportunities.
- Present data-driven recommendations to stakeholders at all levels.
Business Analyst II Position Requirements
LI-Onsite
