Guest Room Attendant

Description

The Guest Room Attendant is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. This individual will clean and service assigned rooms or areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest relations.
• Ensure the guest's satisfaction by providing clean, ready guest rooms that meet company or brand standards, to include:
  • Making beds
  • Dusting
  • Vacuuming
  • Cleaning and sanitizing bathrooms
  • Removing trash, door hangers, and laundry bags
  • Organizing promotional materials
  • Clean extra rooms above daily quota upon request
• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and to prevent losses or damages.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service
• Assist in maintaining hotel inventory of rooms, supplies, linens & amenities
• Promote sanitation, safety, security efforts, and guest services of the Hotel.
• Ensure equipment and facilities are inspected, cleaned, and in proper operational condition. Report defects promptly.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Follow hotel policy with lost/stolen items.
• Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
• Investigate new and improved cleaning methods and instruments.
• Contribute to guest services and hotel success through teamwork.

Qualifications

Education & experience

• High school diploma or equivalent
• Thorough knowledge of the housekeeping field
• Exceptional guest-focus
• Fluency in other languages beneficial
• Prior experience using hazardous cleaning chemicals, vacuum cleaners, and cleaning accessories

Work conditions

• Must be able to stand and walk on feet throughout the shift
• Must be able to occasionally lift, carry, push & pull 35 lbs or more (as much as up to 150 lbs)
• Must be able to perform simple grasping and fine manipulation
• Must be able to perform repetitive hand & arm movements
• Must be able to frequently reach overhead 
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis
• Bending, stooping, kneeling, hoisting, leveraging ites onto cards, or crawling on floor sometimes necessary to clean
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat)
• Must be able to work in variable room temperatures

Requirements

• Must be authorized to work in the United States
• Must be able to communicate effectively in English
• Must be able to accurately follow instructions, both verbally and written
• Must be detailed orientated and work well under pressure
• Must be able to work in a fast paced environment
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends, and holidays. Schedules are based on occupancy levels and business of hotel
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests