Healthcare Customer Service Manager

Job Summary:  Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Crothall’s management team to ensure that all aspects of the linen program are consistently achieved.  Key Responsibilities: Provides customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Crothall and the customer’s facilities Responsible for inventory management, linen par levels, and implementing Crothall’s Linen Cost Management systems and procedures Addresses customer issues promptly with immediate follow up Sets up and coordinates Linen Committee Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study)               Conducts par level analysis and adjusts as necessary Performs product line evaluations utilizing linen specification expertise Responsible for linen security opportunities and physical inventory coordination           Infection control knowledge Healthcare Laundry Accreditation Council knowledge and training   Implements laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals Coordinates with Infection Control Practitioners from each hospital system to ensure that Crothall’s laundry is in compliance with the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations Implement the Crothall Linen Cost Management program of utilization & inventory management Preferred Requirements: Excellent verbal and written communications skills Ability to make presentations to groups of varying sizes Possess a motor vehicle driving record acceptable to Crothall/Compass Policies & Procedures Ability to travel with overnight stays up to an estimated 20% of the time Minimum of two years college education or previous account managementexperience