What are the responsibilities and job description for the Technical Support Specialist position at Core Sound Imaging, Inc.?
We are seeking a Technical Support Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This position is currently On-Site.
Responsibilities
Interact with physicians, technologists, IT personnel and administrative staff at hospitals, medical practices, imaging centers, research facilities and more to:
- Handle customer inquiries
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- TCP/IP Networking
- Experience with installing applications in a Windows environment
- Ability to use remote access tools
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to follow written and verbal instructions
- Follows guidelines for technical troubleshooting
- Knowledge of Linux and SQL basic queries is a PLUS
Prompt, effective problem-solving is essential to performing well in this role. The position requires the ability to work independently to remotely support a web application, and install, upgrade and troubleshoot client software. Knowledge of Windows networking is essential, and experience with medical imaging and DICOM networking a bonus. Experience with a ticketing system also beneficial. PACS, HL7, DICOM and/or medical imaging workflow experience a plus.
Must be willing to work a shift that ranges from 9:00am to 8:00pm.
Please submit your resume to be considered for this position.