What are the responsibilities and job description for the Deskside Engineering Leader position at Core Specialty Insurance Services, Inc.?
-
The Deskside Engineering Lead is responsible for managing the backend systems engineering that supports the end-user computing environment. This role leads a team of deskside engineers, ensuring efficient deployment, automation, and maintenance of desktops, devices, and virtual environments. The ideal candidate is a technical leader with expertise in image creation, patching, automation, and endpoint management, committed to optimizing user experience and service quality.
Key Accountabilities/Deliverables:
Leadership & Team Development
Lead, mentor, and develop a team of deskside engineers, fostering a culture of collaboration and innovation.
Provide training opportunities to enhance technical skills and professional growth.
Systems Engineering & Endpoint Management
Oversee gold image creation, patching, application automation, and virtual desktop management (Intune, JAMF).
Develop and maintain deployment packages for a variety of endpoint devices.
Automation & Process Optimization
Automate device deployment, onboarding/offboarding, and repetitive IT tasks to improve efficiency.
Identify and implement automation opportunities to streamline IT operations.
Collaboration & Integration
Work closely with network, security, and application teams to ensure seamless IT service integration.
Ensure endpoint management aligns with security policies and compliance requirements.
Quality Assurance & Testing
Validate new software, deployments, and automation across Windows, Mac, iOS, Android, ChromeOS, and Linux environments.
Maintain high service standards by monitoring KPIs, SLAs, and system performance.
Technical Knowledge and Understanding:
Strong expertise in gold image creation, patching, automation, virtual desktop deployment (Microsoft Intune, JAMF, SCCM).
Strong problem-solving, communication, and project management skills.
Familiarity with endpoint security tools, compliance frameworks, and automation scripting preferred.
Experience:
Minimum of 3 years in a leadership role managing deskside or endpoint engineering teams.
Experience with IT service management (ITSM) tools and processes.
Bachelor’s degree in IT, Computer Science, or a related field preferred.
10 years of IT experience, with a focus on EUC and endpoint security preferred.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa for this position.
#LI-Hybrid
-
At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
