What are the responsibilities and job description for the Quality Assurance Lead position at Core Technology Solutions?
SCOPE OF THE PROJECT:
The Division of Technology Services is responsible for developing, implementing, maintaining, and obtaining multiple mission critical applications.
The Department seeks a highly motivated individual who has extensive Quality Assurance experience to analyze and test software to ensure that products meet design specifications and are within total quality management limits and standards.
DAILY DUTIES / RESPONSIBILITIES:
Position Description – Quality Assurance Analyst – Project Lead
This is a multi-faceted position spanning disciplines in both software testing as well as business analysis working within a self-directed, agile team framework.
• In the role as Lead QA, candidates will not only test new features and functionality, but will also actively use every function and tool of the software solution in order to develop a deep understanding of the product and how it works. Constant use of the application will allow for proactive identification of defects, performance and reliability issues, as well as other potential failures. Detailed disciplines in recording, measurement and reporting to track the progress and outcomes of the testing process are essential job skills.
• Candidates must become familiar with the standard workflows and requirements of Economic Services processes such as Application/Intake, Eligibility Determination, Benefit Calculations and Issuance, Delivery Processes, Claims, Reporting, and Interfaces. As a critical team member, duties will include clarifying and translating requirements for the benefit of software development team members.
Job Duties
As a Software Development Test / QA lead you will be responsible for all aspects of software testing. Working within the development team you will:
• Plan, design, and author effective test cases.
• Evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines.
• Learn and use enterprise tools for test management, execution and reporting to enhance the overall software testing process.
• Develop automated tests for your test cases and integrate your automations into test suites when determined as an effective and efficient means of executing tests.
• Review computer operating logs to identify program processing errors; utilize tools to interrogate databases and data stores to determine proper application behavior.
• Observes computer monitoring/performance metrics during program test to detect error codes or interruption of program; record and report errors using enterprise tools available to the project.
• Identifies differences between established standards and user applications and suggests modifications to conform to standards.
• Conduct compatibility tests with vendor-provided programs; test implementations/integrations with third party platforms.
• Monitors program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Write documentation to describe program evaluation, testing, and correction.
As a Business Analyst, you will work closely with the Product Owner and development team members by:
• Refining operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Supplying new user stories or use cases by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Improve the system(s) by studying current practices and suggesting required modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Maintaining system protocols by writing and updating procedures.
• Providing references for users by writing and maintaining user documentation; providing input to operations help desk support, user training needs, etc.
• Preparing technical reports by collecting, analyzing, and summarizing information and trends.
• Contributes to team effort by accomplishing related results as needed.
• Perform tasks efficiently and work together with team to ensure project success.
REQUIRED SKILLS:
• 7 years of experience of developing customized test procedures.
• 7 years of experience on Software Analysis and Testing to ensure that products meet design specifications and are within total quality management limits and standards.
• Extensive experience of testing software in later stages of development for reliability and accuracy.
• 7 years of experience documenting processes and test outcomes.
• Understand program, policy, practice and business operational functions within state and local government Economic services.
• Must be able to multi-task and meet deadlines in a fast-paced start-up environment.
• Bachelor's degree in business, information systems or related discipline, or equivalent and extensive related project experience; M.B.A. or MPA preferred.
Environments and Tools
• TFS (Team Foundation Server)
• Visual Studio
• Legacy MF applications
• MS SQL 2012 R2 / 2014 / 2016
• MS Project
• Wireframes Technologies (Balsamiq)
• MS Office (Excel, Word).
PREFERRED SKILLS:
• Minimum 1-2 years of experience with SNAP, TANF and/or other economic services programs.
• Experience with Agile software development is a plus.
REQUIRED EDUCATION/CERTIFICATIONS:
Bachelors or higher degree in Computer Science or other quantitative discipline
