The Organization :
Thrive is all about jobs. We train and coach job seekers to help them overcome barriers and secure a good job so they can be economically stable and self-sufficient. Our job search training is provided on-demand through our learning platform. Participants who complete the workshop are eligible for coaching, meeting weekly in a group of peers with two coaches for up to four months.
Motivated by our faith, we are a continually improving, respectfully honest, agency-honoring, generous team.
The Position :
As the Operations Director, you will play a pivotal role in advancing the organization's mission by planning, managing, and delivering our job search training content. The successful candidate will be energetic, organized, detail-oriented, and a self-starter to effectively initiate creative and engaging programming, with a strong background in program operations within the non-profit sector.
Responsibilities : Planning
- Work closely with the Executive Director to develop programming plans aimed at increasing participation in our program and particularly our on demand job search training.
- Conduct on-going needs assessments and program evaluations to identify opportunities for program enhancement and expansion.
- Develop and refine program strategies, ensuring they are responsive to the evolving needs of the community.
Managing / Leading
Ensure that the lead generation funnel is effective at providing qualified leads from both online marketing and community partners.Manage initial video interviewing and screening through Willo and live eligibility interviews.Oversee Thrive's learning management system for delivering on-demand programming.Lead the development of mutually accountable strategic relationships with community partners.Lead, mentor and inspire the program team to ensure effective recruitment of job seekers and delivery of high-quality services.Determine program guidelines and policies regarding such issues as participant eligibility, program requirements, and program benefits.Delivering / Presenting
Represent Thrive as a knowledgeable liaison to the community while promoting awareness to potential participants and community partners.Develop content for continual improvement of Thrive's employment support workshops.Directly manage the enrollment and progress of participants through the on-demand training modules.Present training material in occasional workshops at community partner sites.Reporting / Tracking
Implement and maintain data-driven decision-making processes using Salesforce to track program metrics, measure outcomes, and improve program effectiveness.Develop and monitor program budgets, track expenditures, and ensure compliance with funding requirements.Prepare and present regular reports to the Executive Director, Board, and donors on program outcomes, challenges, and recommendations for improvement.Job Skills & Qualifications :
In-depth understanding of and / or experience working with unemployed, underemployed, ex-offender, low-income, and recovering populations.Must be adept with technology and integrating data across multiple platforms.Experience with learning management software.Experience in Salesforce or a comparable customer relationship management system.Demonstrated networking, teamwork, and problem-solving skills.Excellent verbal, written, organizational and data skills.Emotional intelligence to interact with volunteers, members, and colleagues with diplomacy and tact.Self-starter with a "can do" attitude and initiative.Highly reliable, organized, responsible and committed to Thrive's mission.Bachelor's Degree or equivalent work experience preferred.Availability to work occasional evenings and weekends.Strong commitment to the Christian faith.Salary & Benefits :
65-75K based on experience401(k) with up to 5% employer matchMedical and Dental insuranceLong-term disability insuranceFull-time, exemptReports to the Executive Director
Salary : $65,000 - $75,000
