What are the responsibilities and job description for the Call Center Representative position at Core X Plug?
About Core X Plug
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description
We are seeking a friendly and efficient Call Center Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication.
Pay Range
$1050 - $1350 weekly
Responsibilities
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description
We are seeking a friendly and efficient Call Center Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication.
Pay Range
$1050 - $1350 weekly
Responsibilities
- Answer incoming calls promptly and professionally.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues effectively, escalating when necessary.
- Process orders, forms, and applications.
- Maintain records of customer interactions and transactions.
- Identify and report recurring issues or trends to the management team.
- Meet or exceed performance goals, including call handling time and customer satisfaction.
- High school diploma or equivalent; additional education is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computers and call center software.
- Previous customer service or call center experience preferred but not required.
- A positive attitude and professional demeanor.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Employee wellness programs
- Training and development opportunities
- Opportunity for career advancement
Salary : $1,050 - $1,350
