Customer Service Specialist

About Core X Plug

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, ensuring they receive top-notch assistance and support. The ideal candidate will possess a strong passion for helping others, excellent communication skills, and a keen ability to resolve issues efficiently.

Pay Range: $1150 - $1450 weekly

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Document customer interactions in the CRM system for reference and follow-up.
• Assist in processing orders, refunds, and exchanges as needed.
• Collaborate with team members to improve customer service processes.
  
  

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to handle difficult conversations with professionalism and empathy.
• Familiarity with CRM systems and customer service software.
  
  

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Health insurance, retirement plans, and paid time off.
• Employee discounts on company products/services.