Experience Architect

Position Summary:
The Experience Architect serves as the primary point of contact for members, guests, and staff, ensuring every visitor feels genuinely welcomed and receives exceptional service from the moment they arrive at CORE:. As the first and last representative of CORE:, the Experience Architect is dedicated to creating outstanding interactions, handling diverse requests with care, and ensuring every member enjoys a superior experience at all touchpoints. This role involves delivering personalized service, addressing members' needs, and adding meaningful touches to craft transformative experiences, all while adhering to CORE: guidelines.   

The Specifics:

• Learn and retain member’s name with facial recognition and proactively recognize and stay familiar with the members as well as their preferences. 
• Provide a seamless and warm welcome to all members and guests upon arrival and a heartfelt farewell at departure. 
• Coordinate front desk operations, including checking in members and their guests in all CORE: platforms, guiding and sending members to correct destination, handling calls, reservations, and member services
• Responsible for rooming members/guests into suites, including creating and reissuing room keys
• Check in & Check out all member stays in MEWS
• Assist in member suite checkout process by escorting the member and assisting with luggages and items
• Respond promptly, kindly, and professionally to member requests or concerns, following up to ensure satisfaction. Report any member dissatisfaction to management and assist with recovery.
• Ensure that all guests entering CORE: are properly announced. Politely and professionally request guests to step aside and wait while verifying their names if they were not provided in advance by the member.
• Maintain current knowledge of all platforms to efficiently retrieve, record, and communicate relevant information to both members and partners. 
• Offer and execute alternative solutions promptly if unable to fulfill a specific request with a yes-culture mentality.
• Stay informed about all CORE: spaces, including detailed knowledge of reservations, private events, cultural happenings, and building updates. 
• Float in CORE: spaces to build connections with members by gathering intelligence to enhance profiles and create memorable experiences tailored to their preferences through organic interactions.
• Maintains CORE: member intelligence by entering in Salesforce
• Maintain constant curiosity with CORE: member profiles and follow up with daily intelligence targets
• Addressing members' needs, and adding meaningful touches to craft transformative experiences.
• During CORE: spaces rotation, update member check in depending on location.
• Act as a concierge for members by providing restaurant recommendations, bookings, car services, and staying current with lifestyle trends. 
• Accurately manage messages, packages, and the organization of Lost & Found and member-kept items at CORE:. 
• Assist with inventory management. 
• Monitor and maintain cleanliness, sanitation, and organization in work areas. 
• Be knowledgeable about operating guidelines across all areas of CORE:, collaborating with various teams to ensure consistent service and member satisfaction. 
• Provide support with Experience Coordinator work as needed, covering breaks or assisting during peak times. 
• Support management with assigned tasks. 
• Report any incidents to a manager if necessary
• Follow all company policies, procedures, and guidelines, including being ready to work at start of scheduled shift, in uniform, as per CORE: guidelines 
• Be a team player, which includes performing and completing any other duties or responsibilities assigned by managers in a timely and professional manner 
• Be a motivated self-starter and able to work efficiently and respectfully.

Ideal Attributes:

• Relentless curiosity
• Resourcefulness 
• Resilience

 Experience and Qualifications:

• At least one year in a similar role or a luxury guest service position
• Previous experience in a private members club is preferred. 
• Strong multitasking skills and the ability to respond promptly and professionally to inquiries under pressure, both written and verbal. 
• Flexible schedule, with availability to work nights, weekends, and holidays as required. 
• High sense of urgency and responsibility. 
• Exceptional problem-solving skills and the ability to communicate effectively with management during high-pressure situations.