What are the responsibilities and job description for the Front Desk Agent position at CORE:?
Position : Member Experience Architect
Description of Role :
The Experience Architect is the initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter CORE : space. The role is to make sure that all members experience excellent service at all touchpoints. Respond to a wide variety of member requests by accurately assessing their needs and then adding personal touches to achieve maximum member satisfaction while complying with all CORE : policies.
Primary Role & Responsibilities
- Coordinate all front desk activities, including calls, reservations, and members services.
- Ensures prompt, friendly response to members' requests or concerns with follow-up to ensure satisfaction
- Ensure that current information on suite availability, cultural events and building happenings are available at the front and that all coordinators are informed.
- Act as concierge for members; restaurant suggestions, bookings, car services etc. Stay up-to-date on trends
- Process mail, messages, and packages
- Monitor and maintain cleanliness, sanitation and organization of work areas
- Be familiar with the operating procedures of all other areas of the club; working as a team with all areas to ensure consistent levels of service throughout the club and guest satisfaction
- Maintain adequate inventories and assist in ordering supplies
- In charge of all hosting duties in CORE : food and beverage spaces
- Seats members and guests
Minimum Qualifications
Salary : $25
