What are the responsibilities and job description for the IT Support Specialist position at Core4ce?
Job Description
Responsibilities
- Monitor and answer service desk calls and emails to assist customers requiring technical support
- Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
- Add detailed work notes to all assigned tickets until resolved or escalated to another team
- Provide status updates when requested
- Move, setup, and / or install IT hardware for customers
- Troubleshoot and repair / resolve various issues / requests for peripheral devices
- Install, troubleshoot, and resolve software issues / requests
- Provide desk-side end user support when necessary
- Update and document inventory changes when necessary
Requirements
Preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.
