What are the responsibilities and job description for the Executive Support and Services Leader position at Corebridge Financial?
Who We Are
At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:
• We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work
At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:
• We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work
Who we are
Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.
About the role
The Executive Support & Services Leader is responsible for direct technology support to the 16 most senior executives (and their Executive Assistants) at Corebridge, including our CEO. This person will also have responsibility for additional Executives and the Investments group end user technology management.
We want to hear from you today if you can:
- Deliver world-class technology support for select senior executives (CEO, Executive Committee, Business Leadership) that proactively anticipate, need, manage risks, and deliver a frictionless technology experience. This includes ~200 of our 16k end users/internal customers.
- Provide leadership and ability to set standards for superior process & service delivery to Executive & our Investment’s business unit that includes high profile trader positions.
- Ensure proper workspace support (at home, in office, traveling locations & transition between) is in place for our executives (ELT/SLG/EAs); includes transition of devices to/from work & travel destinations.
- Manage the executive support team through hands on mentoring and proactive principles to ensure a best-in-class support model is in place. Take ownership and drive the team in the delivery of expected goals & deliverables.
- Responsible for establishing the workspace services end user experience for executives.
- Lead planning, coordination, procurement, shipping, installation, configuration, and/or general support of the event and devices at executive venues including network infrastructure setup, computer & mobile device support, management of event workrooms, and responsive on-site technology concierge technology support. Ensure professional playbooks are in place, maintained & proactive dry runs occur. Ownership of this core job responsibility is a must.
- Experience in leading & managing high-profile executive meetings including fielding requests, planning, real-time monitoring & management, and troubleshooting through audio bridges and video conferencing platforms for internal engagements and other 3rd party platforms for external engagements. Ensure dependent parties (internal/business) have documented SLAs and hold parties responsible for delivering.
- Provide concise timely executive level communications as issues are occurring and special event updates.
- Partner with Communications and Events teams to integrate production partners to deliver higher production quality special events.
- Experience (and enjoy) building relationship with executives and executive assistants.
- Hands-on participation in the day-to-day work of the Corebridge Senior Executive Support team.
- Respond to end user requests, troubleshoot application problems, and participate in ongoing project work. Assist in off-hours (including weekends) support coverage. Field escalations.
- Support and troubleshoot applications including financial market data applications (Bloomberg, Reuters, and others), third party web-based applications, and Microsoft Office O365 (Outlook, Word, Excel, PowerPoint, Access).
- Provide support for all mission critical applications for a variety of users. Must be able to ensure the team can effectively troubleshoot a wide variety of application, software, and network-related issues.
Please note: The job can only be performed in the State location listed: Jersey City, NJ.
What we are looking for
- 10 years of experience in technical service delivery at a Fortune 500 firm.
- Multi-discipline Technological Expertise (Desktop Support & Multimedia).
- Outstanding executive presence; strong professional skills and confidence when interacting with senior executives.
- Proven experience developing, maintaining and documenting best in class repeatable procedures.
- Positive track record aligning resources and driving the outcome to meet expected targets.
- Superior problem-solving approach. Leverages. Technical expertise and creativity to develop innovative solutions and thinks beyond the current issue to prevent future occurrences.
- Reliable and responsible. Consistently goes the extra mile to ensure all aspects are accounted for.
- Strong verbal and written communications skills; superior ability to succinctly convey technical notions.
- Proactively identifies communities, gaps, and mitigates risk in the absence of guidance and supervision with outstanding skill and judgement.
- Flexible and adaptable – rapidly learns and develops new processes and concepts.
- Strong business acumen and solid understanding of corporate structure, operations, and network service roles and processes in supporting executive clients as well as overall functional areas.
- Ability to manage multiple issues simultaneously and operate in a fast-paced environment.
- Ability to navigate a large, complex technology organization.
Technical
- Project Management
- Executive level presentations
- Document repeatable processes
- Windows 10 and 11, Microsoft Azure Virtual Desktop
- Laptops, Desktops, & peripherals (headsets, monitors, audio devices)
- Mobile - Apple iPhone/iPad/IOS, BYOD
- Microsoft 365 Suite (One Drive, One Note, Outlook, Word, Excel, PowerPoint)
- Microsoft Teams (Apps, Microsoft Teams Rooms, Phones & Voice Service)
- Cisco Telepresence (Conference Rooms & Personal Endpoints) & Microsoft Training Rooms (MTR)
- High profile meetings/events via Intrada, Webex, Zoom, Teams, GoToMeeting, Google Meet
What our employees like most about working for Corebridge Financial
- We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
- Our “Giving Back” policy is at the core of our daily operations and guides our future progress. Don’t believe us? We put our money where our mouth is! Corebridge Financial will give you up to 16 hours a year paid time off to volunteer in the community.
- Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
- Paid Time Off (Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 27! 17 paid holidays per calendar year.
- A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.
For positions based in Jersey City, NJ the base salary range is $130,000 – 160,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits.
#LI-SAFG #LI-CW1
#LI-Hybrid
This role is deemed a “covered associate” under SEC Rule 206(4)-5, 17 CFR § 275.206(4)-5, Political contributions by certain investment advisers, and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that, under 17 CFR § 275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial’s business, or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected to move forward with the application process will be required to disclose all U.S. political contributions they and their household family members have made over the past two years.
Applications will be accepted for this position until a satisfactory candidate pool has been identified.
Why Corebridge?
At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
Benefit Offerings Include:
• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.
At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
Benefit Offerings Include:
• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.
We are an Equal Opportunity Employer
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.
We will consider for employment qualified applicants with criminal histories, consistent with applicable law.
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.
We will consider for employment qualified applicants with criminal histories, consistent with applicable law.
To learn more please visit:
www.corebridgefinancial.com
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
TalentandInclusion@corebridgefinancial.com
. Reasonable accommodations will be determined on a case-by-case basis.
Applications will be accepted for this position until a satisfactory candidate pool has been identified
Functional Area:
IT - Information Technology
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
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