Call Center Customer Service Specialist

Job Description

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

High school diploma or GED preferred. 2-4 years customer service related experience required.

Typical task breakdown:

Safety Advisors in the 24/7 Client Safety Monitoring Center analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. Ensuring operator fatigue and distraction event are reviewed, verified, classified and logged for analysis and record keeping.

Safety Advisors must be capable of working at a stationary workstation for long periods of time. All work is completed at a computer station and scheduled shifts are 12 hours.

Interaction with team:
Interaction with team, but often works independently. Good communication skills required

Work environment:
Office enviroment

Technical Skills
(Required)
Multitasking
Intermediate computer skills (Office 365, Email, Task Specific Software…)
(Desired)
Multilingual (any language)

Soft Skills
(Required)
Proof reading or Inspection
Ability to work in a team

Notes:
Hybird after training is completed
6:45pm to 7am rotating schedule

Job Type: Contract

Pay: $18.00 - $18.50 per hour

Expected hours: 40 per week

Shift:

• Morning shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Peoria, IL 61625 (Preferred)

Ability to Relocate:

• Peoria, IL 61625: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $19