What are the responsibilities and job description for the Computer Support Associate I - Infrastructure - 3rd Shift - Onsite position at Corelleaf Design Studio?
Description:
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
- Provide onsite deskside Tier 2 support to the client location through performing the following duties
Job Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES:
- Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts.
- Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records
- Contact lists
- Process logs
- Problem incidence reports
- Customer information updates
- Exterior ship orders
- Inventory, maintenance or other service records
- Handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations
- Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Note :
There is a weekend On-Call rotation that these positions will be a part of
OT is possible
Metatarsals are required on the first day
Some travel between client area locations is possible
3rd shift 10:30 PM to 7:00 AM at EW site.
Job Type: Contract
Pay: $23.83 - $25.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Waterloo, IA 50701 (Required)
Ability to Relocate:
- Waterloo, IA 50701: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $26
