What are the responsibilities and job description for the Customer Service Representative (Fire Alarm Monitoring) position at Corelleaf Design Studio?
Description:
- Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
- Receives, processes and dispatches after hour calls for service. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
- Generates service tickets within the service database on customer requests for service.
- Monitors, supports and troubleshoots alarm systems. Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
- After dispatch, logs call into system activity report. After hours only, contacts and dispatches on-call service technicians.
- Generates statistical or investigative reports for management.
- Dispatch appropriate authorities upon receipt of alarm signals.
- Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes.
- Provide quality customer service on every call.
- Promote good listening skills.
- Communicate clearly and effectively with customers and agencies.
- Manage length of calls.
- Attend monthly training sessions.
- Be familiar with emergency procedures.
- Review and critique recorded conversations for purposes of improving customer interaction skills
- H.S. Diploma or State Board of Education certified GED along with Related/equivalent experience or Associates Degree required.
- Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
- 1-3 years Sales or Customer Service experience. Prior security call center experience is preferred. ACD knowledge helpful.
- Good verbal and written communication skills to effectively communicate over the telephone.
- Excellent customer service skills and ability to work in a dynamic fast paced environment.
- Ability to navigate a computerized data entry system or other relevant applications.
- Knowledgeable in Microsoft Windows (Word) and the internet.
Note:
10:00PM - 6:00AM
Job Type: Contract
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
People with a criminal record are encouraged to apply
Ability to Commute:
- Irving, TX 75063 (Preferred)
Ability to Relocate:
- Irving, TX 75063: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18
