Deskside/desktop support

Description:

Computer Support Associate

Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.Responsible for effective e-mail communications and ability to create and maintain basic documents/records
TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates
exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Provides AV and conference room support
TYPICAL EXAMPLES: assisting with the connecting of a virtual meeting for in-person presenters or team members, performing preventative maintenance to conference rooms

MUST HAVES:

1 year of IT experience
Valid driver’s license
Deskside/desktop support experience
AV experience
Strong communication skills
Bachelors or associates degree is preferred, but not required

Valid driver’s license required

Notes:

ONSITE day 1, no possibility for remote
- There may also be some travel opportunities to travel to other Remote Sites locations.
- This position has typical work hours of 7:*00am-3:*30pm.

Job Type: Contract

Pay: $24.58 - $26.32 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Orlando, FL 32833 (Required)

Ability to Relocate:

• Orlando, FL 32833: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $26