What are the responsibilities and job description for the Desktop Support position at Corelleaf Design Studio?
Description:
Infrastructure Engineer
- Operational IT support for the client factory including two off-site warehouse and a test lab. Position involves a mix of break/fix and project work dealing with computers, printers, scan guns, and network equipment.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
documents/records:* TYPICAL EXAMPLES:* --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
JOB REQUIREMENTS
Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered, however, recent college grads should be submitted at a lower rate
Note:
- 1st Shift position. Exact shift hours are flexible and can be worked out with the hiring manager for the selected candidate.
- This position will be 100% Onsite
- 40% of the time is spent on the shop floor - metatarsals are required on the first day
- OT and travel to client located facility (up to about an hour away) is possible
Job Type: Contract
Pay: $24.50 - $26.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Ankeny, IA 50023 (Required)
Ability to Relocate:
- Ankeny, IA 50023: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $27
