What are the responsibilities and job description for the Mobile Device Management (End User Support) position at Corelleaf Design Studio?
Description:
Mobile Device Support for Technical End User Support
Work directly with end users within the region to communicate changes and impact to their IT environment
Work with venders on service contracts to provide best options for customers
Provide troubleshooting on mobile devices and applications
Develop user guides and instructions for the client specific application configurations and setup
Work with customer on updates as well as upgrades to mobile devices
Record and document all new processes and procedures in service scope and update those already documented to ensure coworkers are able to understand and follow
Gain complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
Support change-release processes for implementation of IT systems
Key Responsibilities:
The candidate must be organized, self-motivated and have skills to tackle problems as they occur and takes appropriate steps to solve them in situations where the problem may be difficult or complex. Candidate should have the ability to take direction and switch quickly between tasks. The candidate seeks advice and guidance from Management Team or others for non-routine or other problem areas. The candidate should have the ability to communicate effective with all levels of the organization from Senior Management to Individual Contributor.
Experience:
Education or training in Management Information Systems, Computer Science or related fields are required
Excellent communication skills-both written and oral, including presentation skills is required
Experience with iOS platforms is desired
Experience with MS Office 365 and related applications is desired
Familiarity with Cyber Security concepts is desired
Notes:
08:*00 AM to 05:*00 PM
100 % Onsite
Job Type: Contract
Pay: $19.58 - $21.30 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Orlando, FL 32826 (Required)
Ability to Relocate:
- Orlando, FL 32826: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21
