What are the responsibilities and job description for the Order Management Specialist (Oracle exp) position at Corelleaf Design Studio?
Description:
Service Specialist/ Parts Services
Roles and Responsibilities:
Role Summary/Purpose
- Associate drives solutions for customers needing parts for medical equipment during standard business hours.
Essential Responsibilities
- Perform professional customer call handling and communication.
- Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
- Deliver part solutions within the required global compliance guidelines
- Optimize all cycle time elements associated with the order fulfillment process.
- Act independently in a self-directed manner.
- Directly place orders with internal and external suppliers.
- Leverage computer tools and on-line databases to determine best actions to take on orders.
- Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
- Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
- Create commercial invoices for some international orders when necessary.
- Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Qualifications/Requirements
- Customer communications and problem solving experience
- Parts logistics and global systems understanding
- Demonstrated team player that is effective working independently in a complex environment
- Experience with Microsoft Office and Oracle applications
Desired Characteristics
- Associated Degree or equivalent experience
- Oracle application experience
- Proven strong customer advocate
- Working knowledge of customs processes
- Demonstrated Product Structure knowledge
Notes:
Work shift (days/times) – 1st shift
Onsite two days a week and remote the rest. Must be okay coming into the office two days a week.
Travel Required (% of travel) – None except going to office two days a week
Job Type: Contract
Pay: $19.29 - $20.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Waukesha, WI 53189 (Required)
Ability to Relocate:
- Waukesha, WI 53189: Relocate before starting work (Required)
Work Location: Hybrid remote in Waukesha, WI 53189
Salary : $19 - $21
