Telecommunications Specialist (Avaya CM 8.1 system)

Description:

Scope:
The Telecommunications Specialist will work directly with the Telecommunications Branch Manager.

This includes, but is not limited to performing the following duties:

• Work in Call Center Environment.
• Program and coordinate the installation of new telephone lines.
• Ensure successful coordination with client Telecom staff and Avaya to ensure all requested installations are completed in an accurate and timely manner.
• Voicemail Administration.
• Process orders.
• Monitor and maintain the client owned exchange numbers for exclusive use by the client entities.
• Troubleshoot both landline and wireless issues.
• Assist with processing on average 250 wireless orders a month.
• Complete requests for wireless rate plan changes and disconnects
• Make inventory and billing updates to the Expense Management System (EMS).
• Provide billing assistance.
• Perform periodic rate plan analysis for wireless customers.
• Assist with any transition related activities including reviewing floor plans, participating in New Member Orientation, training, and onsite support.
• The ability to work as a team player and independently as the need arises and capable of making decisions that align with the mission of the department.
• The candidate demonstrates willingness and cooperation in participating in matrix managed projects.
• Maintains professional relationships with customers, management, colleagues and vendors

Candidate meets the below requirements:

• High school diploma or equivalent
• Requires at least 3 years of demonstratable experience providing both technical and administrative landline and wireless telecom support in a large campus environment.
• Must have programing experience with the Avaya CM 8.1 system.
• Must have experience with Avaya Aura Voicemail system
• Strong Microsoft applications skills; specifically: Excel, Word, and PowerPoint.
• Proficiency in Helix/Smart IT
• Must possess excellent customer service skills and be able to work effectively with multiple departments.

Notes:
Work hours: 40 hours per week; 8 hours per day

Job Type: Contract

Pay: $45.00 - $50.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Washington, DC 20515 (Preferred)

Ability to Relocate:

• Washington, DC 20515: Relocate before starting work (Preferred)

Work Location: In person

Salary : $45 - $50