Associate, Data Operation Services - Fraud Detection

At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

As an Operations Services Specialist, you're leveraging your industry expertise to create actionable solutions for the most challenging operational issues. These issues often span multiple processes and functions and require fresh and innovative thinking to navigate the ever-changing environment in which we operate. You thrive on the challenges that come with analyzing complex problems, influencing outcomes, and driving change. Your primary responsibility will be to provide expertise within a functional team to deliver projects, solutions or services that result in exceptional client satisfaction. To excel in this role, you will continually engage and motivate yourself by applying your industry expertise and critical thinking skills to find solutions through complicated research and detailed analysis of data. We foster a learning culture that encourages personal and professional development, enabling you to thrive and reach your full potential.

JOB DUTIES

• Serve as a SME (Subject Matter Expert) within assigned functional area
  
• Manage and maintain real estate data, ensuring accuracy and integrity for fraud detection.
  
• Perform quality audits on client request data before production, identifying and resolving discrepancies to maintain data reliability and compliance with legal standards.
  
• Analyze and transform diverse data and file formats, ensuring production readiness and seamless integration.
  
• Collaborate with cross-functional teams, including data engineers, consultants, and third-party clients, to ensure smooth data flow and successful project execution.
  
• Utilize Salesforce & JIRA to track and manage incidents, enabling accurate, real-time reporting and timely resolution.
  
• Maintain comprehensive documentation of processes and procedures, including custom workflows and fraud notification systems, serving as a reference for onboarding and team knowledge-sharing.
  
• Monitor operational quality, both automated and manual functions, ensuring timely and high-quality completion of tasks.
  
• Partner with client services and interact directly with clients to enhance customer experience, address concerns, and drive satisfaction.
  
• Perform ongoing process analysis, identifying opportunities to improve productivity, efficiency, and quality in daily operations.
  
• Duties may vary based on areas of focus (Payments, Refunds, Procurement, Field Procurement, Non-Escrow, Funds Management, Flood Search, Tax Search, Data Integrity, Commercial Tax)
  

Job Qualifications:

JOB QUALIFICATIONS

• High school diploma, GED or equivalent required; Bachelor's degree preferred
  
• 6 years of relevant experience with a proven track record of exceeding standards related to proficiency, quality, competency and job knowledge
  
• Client service-oriented experience required
  
• Subject Matter Expert level knowledge of process-specific platforms, programs, processes and/or clients
  
• Technical subject matter expert of specific tasks or work processes
  
• Ability to resolve escalated issues
  
• Ability to communicate confidently and effectively with all levels of the organization, specifically the ability to tell a story with supporting data
  
• Strong project management, analytical and interpersonal skills
  
• Ability to work independently, as well as in a team environment, to achieve set goals and complete assignments within established parameters and deadlines
  
• Technically savvy with a proficiency to learn new systems and applications; proficient with MS Office
  
• Ability to cultivate and maintain collaborative working relationships
  
• Proven ability to gather and analyze data from multiple sources, and prioritize multiple work assignments
  
• Excellent verbal and written communication skills with an ability to articulate complex ideas
  
• Experience: Experience in data operations, data processing, or a related field.
  
• Technical Skills: Proficiency in analysis tools.
  
• Tools: Experience with Salesforce, JIRA, and data transformation tools.
  
• Attention to Detail: Strong ability to analyze data discrepancies and ensure data accuracy.
  
• Problem-Solving: Ability to identify inefficiencies and recommend improvements.
  
• Collaboration: Strong communication skills to work with multiple teams, including data engineers, client services, and third-party vendors.
  
• Documentation: Ability to maintain clear and comprehensive process documentation.
  
• Process Improvement: Experience in optimizing workflows and enhancing data accuracy.
  
• Demonstrate behaviors that align with our values and foster an inclusive culture
  
• Willingness to continuously learn and develop
  
• Adaptable in an ever-changing environment
  

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic is an Equal Opportunity employer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

CoreLogic is fully committed to a work environment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Please apply on our website for consideration.

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