What are the responsibilities and job description for the Client Success Manager, Mortgage Solutions position at CoreLogic?
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description :
The Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Client Success role act as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied.
What You'll Be Doing :
- Ensures all customers are fully engaged and getting the value they expect from the products
- Executes meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection
- Acts as a client advocate and may give input into process improvements, product design or additional tools customers need
- May help customers plan and understand the best ways to utilize their products based on the customer's business needs.
- Notifies process problems and challenges to the appropriate departments
- Follows procedures that optimize the customer experience.
- Updates and documents activities for new accounts into systems in an accurate and timely manner.
- Ensure at-risk customers are retained
- May gather feedback from customers and analyze customer data to identify the best practices
- May uncover sales leads that are handed off to sales and partners with sales to retain clients
What's in it For You :
Job Qualifications :
CoreLogic's Diversity Commitment :
CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.
CoreLogic benefits information can be found here : http : / / www.yourcorebenefits.com / . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
EOE AA M / F / Veteran / Disability :
CoreLogic is an Equal Opportunity / Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.
Please apply on our website for consideration.
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