What are the responsibilities and job description for the Client Success Manager- Property Intelligence Data Solutions position at CoreLogic?
At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description :
What You'll Be Doing :
Are you enthusiastic about building strong relationships, driving customer success, and helping clients maximize the value of innovative solutions? If so, we are looking for a dynamic and detail-oriented Client Success Manager (CSM) to join our team and make a significant impact on our clients' success journey. As a CSM, you will play a key role in supporting customer relationships, ensuring customer satisfaction, and driving the adoption of our products. You will collaborate closely with customers to understand their needs, solve issues, and help them achieve success, while collaborating with various internal teams to improve the overall customer experience.
Key Responsibilities :
- Manage the process of customer on-boarding (post sales) through ongoing management of account by acting as the first point of contact addressing questions, resolving issues, and ensuring a smooth onboarding experience.
- Build and maintain positive relationships with customers to drive retention and loyalty.
- Maintain and grow revenues from your portfolio of customers by identifying opportunities to offer additional solutions and products tailored to their needs.
- Help customers understand product features and functionality to maximize value.
- Gather feedback from customers to help identify opportunities for product improvement.
- Through proactive communication monitor customer accounts to identify potential at-risk renewals and develop strategies to address the concerns.
- Collaborate closely with sales, product management, marketing, solutions engineering and various other internal support teams to ensure customer success and goal alignment.
- Manage any customer cancellations, credits, and refund requests timely and efficiently.
- Drive overall customer usage through recommendation of training sessions and additional solutions.
What's in it For You :
Job Qualifications :
What We Are Looking For :
Annual Pay Range : 54,413 - 68,016 USD
CoreLogic benefits information can be found here : http : / / www.yourcorebenefits.com / . Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.
CoreLogic's Diversity Commitment :
CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.
EOE AA M / F / Veteran / Disability :
CoreLogic is an Equal Opportunity / Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.
Please apply on our website for consideration.
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Salary : $54,413 - $68,016
