Principal, Product Training

Make an impact with the power of your ideas

Cotality is no ordinary company. We’re the only holistic data, insights and workflow solutions provider for the property ecosystem—serving industries ranging from real estate to public policy to retail—and counting. Together, we're making the complex more seamless, more unified and more resilient to whatever the future may hold.

Cotality is committed to investing in the most talented employees providing them with career advancement opportunities, and supportive, visible, and trusted leadership. We foster a collaborative culture with work-life balance. At Cotality, you will be a part of an inclusive enterprise team that does impactful and meaningful work, shaping the future of the property industry and beyond.

Job Description

Do you love helping clients make smarter decisions with unrivaled property data, insights, and technology? The Principal, Product Training is responsible for driving the strategy and implementation of targeted enablement solutions that empower clients to unlock the value of our products. You’ll work with cross-functional teams to drive product adoption and client success across our suite of industry-leading software. Come be part of a team that is helping clients solve problems across the entire property ecosystem.

Job Responsibilities

• Lead the implementation and maintenance of integrated client-facing enablement systems including a knowledge base, learning management system, and digital adoption platform.
• Collaborate with stakeholders, subject matter experts, and cross-functional teams to build, implement, and evaluate successful enablement solutions.
• Develop, implement, and enhance internal team processes, standards, and templates to accelerate and standardize the development of digital-first enablement content.
• Manage end-to-end client enablement projects from start to finish, including evaluating the quality and timeliness of deliverables produced by contingent workers.
• Manage external vendor relationships to streamline costs, enhance quality, and drive efficiency across enablement programs.
• Build and deploy digital learning interactions that guide clients through their onboarding journey and promote ongoing utilization of our software.
• Manage the creation, organization, and administration of just-in-time enablement content delivered via digital adoption and learning management systems.
• Utilize a variety of quantitative and qualitative assessment methods to measure and improve the effectiveness of enablement programs.
• Regularly audit, update, and enhance existing enablement materials to ensure content accuracy, consistency, and quality.
• Build and maintain effective customer relationships (both internal and external) by consistently demonstrating and delivering exceptional subject matter expertise, innovative educational content, and high-quality program facilitation and support.
  
  

What’s In It For You

• Large (~$2B revenue) formerly public information services and data business
• Durable cash flow and profitability regardless of changes in macroeconomic conditions
• Company certified as "A Great Place to Work."
• Hybrid working model- 2 days in the office a week for “moments that matter” and the rest of the time can be remote for candidates local to the office.
• Competitive compensation and benefits!
• Career path for continued professional growth.
• Working with leaders that care about your professional growth!
• Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
  
  

Job Qualifications

• Minimum of 8 years' experience managing multi-modal enablement programs, preferably in a SaaS environment managing the end-to-end project lifecycle of enablement programs.
• Minimum of 8 years' experience using a variety of enablement content authoring tools and deployment systems.
• Prior experience implementing in-app enablement experiences via Digital Adoption Platforms (Pendo, WalkMe, etc.) required.
• Prior experience implementing and managing a client-facing knowledge base and/or learning management system; experience with Zendesk and/or Skilljar highly desired.
• Prior experience managing vendor relationships, including working with contingent workers to meet deadlines and deliver results.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple projects concurrently.
• Bachelor’s Degree in Journalism, Communications, English, or equivalent combination of education and experience.
• Previous experience in client/customer enablement preferred.
  
  

Cotality benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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