Consumer Lending Coordinator

Job Title: Consumer Lending Coordinator

Department: Consumer Lending

Reports To: Team Lead, Consumer Lending

FLSA Status: Non-exempt

Prepared Date: April 11, 2025

Grade: 7

Location: Onsite (350 Salem Turnpike)

SUMMARY

Under the direction of the Team Lead, Consumer Lending in conformance with established Credit Union policies and procedures, the Consumer Lending Coordinator will be the main point of contact for dealerships regarding funding. The individual will be responsible for processing Indirect lending applications and performing related administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for overseeing the daily funding operation of Indirect lending, ensuring timely and accurate loan disbursements.
• Reviews loan packages and determines steps necessary to complete processing and funding in an accurate and timely manner.
• Process and oversee dealer reserve chargebacks and execute dealer reserve and loan disbursements.
• Builds and maintains a good rapport with the existing dealers of the indirect program.
• Correspond with dealers to obtain all necessary contracts and other required documentation to eliminate funding delays quickly and efficiently.
• The position requires attention to detail and the ability to multitask to maintain service levels for funding turn-times.
• Responsible for providing reports based on daily indirect funded loans.
• Continually engage with Loan Operations regarding indirect quality control concerns. Responsible for addressing any quality control issues and providing resolutions.
• Keeps up to date on the automobile industry through the reading of trade publications of automobile values and news affecting the industry.
• Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required
• Promotes other Credit Union services and products as appropriate.
• Remain in compliance with the Credit Union policies, procedures, and regulations.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's degree (B. A.) from four-year college or university, two to three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to analyze Federal tax returns.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Basic understanding of NCUA and other applicable operating regulations, and various changes in laws.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.