What are the responsibilities and job description for the Operations Project Manager position at CoreSite?
About the Position:
The Client Services Manager is responsible for leading the planning, implementation, and close-out of customer move-in, expansion, and migration projects. This role requires excellent project management skills, strong attention to detail, and the ability to work well under pressure to meet deadlines.
Key Responsibilities:
Requirements:
The Client Services Manager is responsible for leading the planning, implementation, and close-out of customer move-in, expansion, and migration projects. This role requires excellent project management skills, strong attention to detail, and the ability to work well under pressure to meet deadlines.
Key Responsibilities:
- Coordinate with other team members to complete multi-market deployments.
- Develop project scope of work documents, define project deliverables, and project plans to ensure quality delivery and customer delight.
- Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests.
- Accurately process all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders.
Requirements:
- Project Management Professional (PMP) Certification is required.
- At least 5 years' experience in customer service.
- Co-location or data center or telecommunications experience strongly preferred.
- Bachelor's Degree or equivalent years of experience.
