What are the responsibilities and job description for the Customer Service Specialist - Bilingual (English / Spanish) position at CORESTAFF Services?
Customer Service Specialist - Bilingual (English / Spanish)
The Bilingual Customer Service Specialist will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers.
Location : Houston, TX 77077
Pay : $22.00 per hour (DOE)
Shift : 8AM - 5PM Monday - Friday (Onsite)
Bilingual - English / Spanish
Responsibilities :
Provide superior customer service in phone conversations, written correspondence, follow-up activities, and coordination of job responsibilities.
Assist processing of cancellation requests from dealers, customers and lienholders through interactive discussions.
Support underwriting of applications for company products
Support communications that assist administration of company products.
Provide support for administration processes and communications.
Maintain accurate records of communications in the transactions system.
Assist dealers to reconcile their records for new business, rates, online support and claims.
Support account setup activities and live dealer communications.
Back up receptionist.
Requirements :
High School Diploma or GED
Previous experience in a call center or customer support role is preferred.
Strong computer skills with proficiency in office software applications.
Excellent verbal and written bilingual communication skills in English and Spanish.
Ability to type efficiently while engaging with customers on various platforms.
Strong analytical skills to assess customer needs and provide effective solutions.
A positive attitude with a commitment to delivering outstanding customer service.
Ability to work independently as well as part of a team in a dynamic environment.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Keep a pulse on the job market with advanced job matching technology.
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