What are the responsibilities and job description for the Telecommunications Specialist position at Corestaff Services?
Key Responsibilities
- Handle incoming customer calls and respond to emails in a timely and professional manner.
- Enter all customer requests into the ticketing system and ensure prompt resolution.
- Collaborate with internal teams to resolve complex customer issues.
- Provide excellent customer service and support through various channels.
Requirements
- High School diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of customer service software and systems.
