Managed Services IT Technician

Currently offering a sign on bonus to get someone hired to begin in March of 2025!

Company Overview: Coretechs, LLC is a leading managed services provider based in Louisiana, specializing in cybersecurity solutions for businesses across various industries. With over a decade of experience, we are dedicated to delivering top-notch IT services to our clients. Coretechs provides IT Services in East Texas, South Arkansas, and throughout Louisiana.

Trust and Integrity | We believe in always doing the right thing, even when no one is looking. Our commitment to honesty and transparency ensures that our clients can always rely on us to make ethical decisions.

Client-Centered Advice | We strive to provide thoughtful, fair, and personalized advice that serves the best interests of our clients. Our recommendations are grounded in understanding their unique needs and long-term success.

Friendly and Fast Support | Our clients deserve the best service experience, so we prioritize being approachable and responsive. We deliver swift, effective support while maintaining a positive, solutions-driven attitude.

Continuous Improvement | We are committed to constantly evolving our skills, technology, and processes. We seek to learn and innovate in order to provide the most effective solutions for our clients.

Collaboration and Teamwork | We believe that great results come from working together. Whether collaborating with clients or internally, we promote an environment of respect, shared goals, and open communication.

Accountability | We take full responsibility for the solutions we provide and the promises we make. Holding ourselves accountable ensures that we meet or exceed client expectations every time.

Role Overview: As an IT Engineer you will be responsible for maintaining and optimizing the IT infrastructure of our clients. Your primary focus will be to monitor and support their systems, troubleshoot issues, and implement proactive measures to enhance performance and security. Your strong technical expertise and excellent problem-solving skills will be crucial in providing top-notch service to our clients.

Key Responsibilities:

• Systems Administration: Perform administration and maintenance of clients' IT infrastructure, including servers, networks, and systems, ensuring high availability and reliability.
• Technical Support: Provide remote and on-site technical assistance to clients, resolving issues related to hardware, software, and network connectivity promptly and efficiently.
• Monitoring and Maintenance: Monitor system performance, identify potential issues, and proactively implement corrective measures to optimize system performance and minimize downtime.
• Security Management: Implement and maintain security protocols and measures to protect clients' systems and data from cyber threats and unauthorized access.
• Patch Management: Ensure timely application of patches, updates, and security fixes across clients' systems and infrastructure.
• Documentation and Reporting: Maintain accurate documentation of system configurations, changes, and incident resolutions. Prepare reports on system performance, incidents, and recommendations for improvement.
• Disaster Recovery: Contribute to the development and implementation of disaster recovery plans and backup strategies to ensure business continuity for clients.
• Client Communication: Interact with clients, assess their technical needs, and provide timely updates and clear communication regarding system status and issue resolution progress.

Requirements:

• Technical Expertise: Strong knowledge and experience in systems administration, including server administration, network configuration, Office 365, DHCP/DNS/Active Directory. Azure AD experience is a major plus!!
• Problem-Solving Skills: Ability to analyze and resolve complex technical issues, demonstrating a proactive and solution-oriented approach.
• Communication Skills: Excellent verbal and written communication skills to interact with clients and internal teams effectively.
• Remote Work Proficiency: Experience in working remotely, managing time efficiently, and meeting deadlines independently.
• Security Awareness: Familiarity with cybersecurity best practices and the ability to implement and maintain security measures.
• Certifications (Preferred but not required): Certifications such as Microsoft Certified Systems Administrator (MCSA), CompTIA Network , or relevant industry certifications are desirable.
• Flexibility: Willingness to adapt to changing priorities, technologies, and client requirements.

Location:

This is a hybrid position, allowing you to work from any location, customer sites, and our office but need to be based in or near Ruston or Shreveporr Louisiana to spend time in our office weekly.

Join our team as an IT Engineer and contribute to our mission of delivering outstanding managed services to our valued clients. Apply today to embark on an exciting career in the IT industry!

Please note that the above job description is intended to provide a general overview of the responsibilities and requirements of the role. The specific duties and qualifications may vary depending on the needs of the company and clients.

Competitive Pay:

At our managed services company, we value the expertise and dedication of our employees. We understand the importance of attracting and retaining top talent in the industry. As a systems administrator, you can expect to receive a competitive compensation package that reflects your skills, experience, and contributions to the company's success.

In addition to a base salary commensurate with industry standards, we offer a range of benefits and incentives to ensure your overall satisfaction and motivation:

• Performance-Based Bonuses: We believe in recognizing and rewarding outstanding performance. Eligible employees may receive performance-based bonuses tied to individual and team achievements, encouraging continuous growth and excellence.
• Professional Development Opportunities: We are committed to fostering the professional growth of our employees. You will have access to ongoing training and development programs, conferences, and workshops to enhance your skills and knowledge in the rapidly evolving IT landscape.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. As a systems administrator, you will have the flexibility to work from home and manage your schedule effectively, enabling you to achieve a better integration of your personal and professional life.
• Recognition and Appreciation: We value your contributions and believe in recognizing and appreciating your hard work. We have a culture that celebrates achievements and acknowledges exceptional performance through various recognition programs and initiatives.
• Team Collaboration and Support: You will be part of a supportive and collaborative team. We foster a positive work environment where teamwork, knowledge sharing, and collaboration are encouraged. Regular virtual team meetings and communication channels ensure that you stay connected and engaged with your colleagues.

We are committed to providing a competitive compensation package that recognizes your skills, dedication, and commitment as a systems administrator. We believe in investing in our employees and providing a rewarding work environment that promotes growth and success.

Please note that the specific details of the compensation package will be discussed during the hiring process and may vary based on factors such as experience, qualifications, and the prevailing market conditions.

Job Type: Full-time

Pay: $42,000.00 - $64,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Ruston, LA 71270

Salary : $42,000 - $64,000