What are the responsibilities and job description for the Patient Service Representative, Temp position at CoreTechs?
Patient Service Representative, Temp
San Francisco, CA 94109 and Daly City, CA 94015
Note: MUST be legally authorized to work in the United States.
SUMMARY:
JOB ACCOUNTABILITIES:
Guest Relations Coordinator Services:
JOB QUALIFICATIONS:
Education:
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req2797763
San Francisco, CA 94109 and Daly City, CA 94015
- Shift: Day 5x8-Hour (07:30 - 16:00)
- Needed for 2 Locations: San Francisco, CA 94109 and Daly City, CA 94015
Note: MUST be legally authorized to work in the United States.
SUMMARY:
- Under general direction, is responsible for handling the review and resolution of patient complaints received by the medical center. Competently receives, investigates and resolves patient complaints and maintains adequate documentation. Works independently, exercising sound judgment and problem-solving skills to deliver excellent customer service results in a timely manner. Responsible for helping educate staff in the areas of communication, interpersonal skills, service, recovery, and effective complaint resolution, thereby enhancing the staff's customer service skills. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure the privacy and safety of our patients, while delivering optimal customer service
JOB ACCOUNTABILITIES:
Guest Relations Coordinator Services:
- Responsible for personal contact with patients on a daily basis regarding customer satisfaction, patient rights issues and resolution of patient complaints
- Handles the intake of patient complaints, while fostering service recovery with the patient and/or their family and promotes their understanding of the medical center’s complaint procedures
- Coordinates the opening and closure of all patients' complaints in accordance with the protocol and time frames outlines in the medical centers’ complaint policy and applicable regulatory agencies
- Acts as liaison between patients, their families, hospital staff and volunteers to improve the patient experience, including arranging appropriate equipment and services, as necessary
- Completes documentation that clearly outlines the patient's concerns; to whom the complaint was forwarded to for review and follow up, the findings of the complaint review and the actions taken to address the complaint and whether or not the complaint was verified
- Performs and coordinates duties, according to the medical center’s policy and procedure, ensuring that tasks are completed within established departmental time frames
- Maintains a clean, neat and safe working environment to prevent injury
- Assess patients’ physical and ambulatory safety requirements and assists in obtaining necessary medical equipment and/or care, upon arrival or discharge
JOB QUALIFICATIONS:
Education:
- Equivalent experience will be accepted in lieu of the required degree or diploma
- HS Diploma or equivalent education/experience
- At least 1-year recent relevant experience
- Customer service skills, including the ability to coordinate service recovery
- Knowledge of healthcare processes and operations, including basic knowledge of risk management
- Understanding of Centers for Medicare and Medicaid Services (CMS), The Joint Commission (TJC) and regulatory guidelines as they related to Patient Rights and Grievances
- Possess outstanding written and verbal communications skills to explain information clearly and professionally to diverse audiences
- Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
- Knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook) and related information systems (electronic health records (EHR), MIDAS etc.)
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- Work independently, as well as be part of a team, accomplishing multiple tasks in an environment with interruptions
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
- Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req2797763
Salary : $1 - $33
