What are the responsibilities and job description for the Contractor, Customer Success position at CoreTrust?
Every company needs supplies and services to operate. From laptops and rental cars to pens and pallets, all companies have procurement needs. That's where CoreTrust comes in. CoreTrust provides a B2B marketplace that has transformed how companies buy billions of dollars' worth of supplies and services annually. We're on a mission to be the one place where buyers and suppliers connect, secure purchasing agreements, transact, and partner to realize savings.
Scope
Scope
- Facilitate a seamless and timely member onboarding experience to achieve onboarding target metrics. This includes orchestrating member onboarding with suppliers, conducting demonstrations of our member portal, confirming members' goals, and helping collect all necessary new member documentation in support of member's launch with the supplier
- Interact with third-party suppliers and internal partners as needed on behalf of members to resolve service quality, pricing, and other issues
- Execute outbound communication to assigned segment of members with low adoption to improve experience, usage, and value realization
- Maintain accurate records regarding member accounts in our Salesforce CRM system
- Handle requests and solve issues related to day-to-day member needs
- Acquire a detailed understanding of CoreTrust services and assist customers with questions regarding current product selections including category savings performance
- Experience in and knowledge of customer success best practices
- Demonstrated results of creating loyal customers by delivering exceptional service
- Stellar communication skills with ability to foster positive business relationships
- Working knowledge of Microsoft suite, especially Excel and PowerPoint, or similar software
- Deep understanding of customer concerns and priorities regarding the use of products
- Experience working in Business Process Outsourcing (BPO) or Procurement preferred
