What are the responsibilities and job description for the Director Operations position at Corewell Health?
- Participates with the governing counsel of the department and the department physician chair in developing and implementing Corewell Health Medical Group’s philosophy, mission, goals, and objectives that align with the broader health care system. Ensures department policies, programs, and plans are consistent with and support Corewell Health Medical Group's core values and mission.
- Identifies, recommends, develops, and updates departmental strategic long and short-range plans to support Corewell Health Medical Group philosophy and longer-term strategic intent. Develops and achieves business goals that include establishing and maintaining quality standards and sustaining profitability for the organization.
- Organizes, coordinates and integrates practice management systems, policies and procedures with a particular focus on operational excellence, staffing, office operations, information systems, management development, and marketing. Directs and supervises all of the operational, facility planning, strategic growth planning, and quality activities of the department through professional management and technical and support staff.
- Responsible for and participates in departmental public relations and marketing activities. Collaborates in the development of marketing objectives designed to support operational and financial goals and objectives. Innovates and creates competitive product services which add value to the physician practices and departmental services.
- Provides direction and support to physicians, advanced practice providers, management, and staff to ensure effectiveness and efficiency within the department. Selects, develops, and evaluates management, physicians (in collaboration with the department Chair), and mid-level providers. Initiates personnel actions in accordance with Corewell Health Medical Group policies and organization philosophy. Develops a strong management team who can relate effectively to physicians, the broader medical group and the system as a whole.
- In collaboration with Corewell Health Medical Group administration and medical staff maintains effective physician relations by identifying and actively recruiting additional physicians and allied health providers. Maintains current knowledge of how changes in the health care environment affect physicians and their income. Assures that a high quality of service is provided to patients and physicians at all times, and that all activities are in accordance with the mission, objectives, and standards of care for the Corewell Health Medical Group and broader health system.
- In collaboration with Corewell Health Medical Group administration and Finance Revenue Cycle leadership, collaboratively manages all aspects of department revenue cycle operations including compliance and maximization of managed care contracts; insuring registration, scheduling and other revenue cycle activities are appropriately managed and monitored.
- Develops, implements, and maintains the annual operating plan for the department ensuring that operations are managed within established guidelines. Working closely with Department Chair, develops financial plan for department. Responsible for monitoring actual financial results with the Corewell Health Medical Group approved plan. Coordinates compliance activities that assure regulatory rules governing health care delivery and the rules of accrediting bodies are met for the department.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
- Performs other duties as assigned.
Required
- Bachelor's Degree or equivalent, in business, health care administration or related field
- 7 years of relevant experience of related health care experience
- 3 years of relevant experience in a leadership role
- Proven track record of achieving revenue targets and demonstrated ability to think strategically with a thorough understanding of strategic development
- Experience working in an organization of size and complexity comparable to Corewell Health Medical Group
Preferred
- Master's Degree or equivalent
- Practice management knowledge
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Visual Acuity ¹[None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St JosephDepartment Name
Administration - Primary Care Practice - CHSEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8 a.m. to 5 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
