Manager Knowledge and Documentation

Job Summary

This manager role leads a team charged with the development of materials that are used to train operational staff.  The materials are expected to be reliably accurate and represent the policies and procedures that are approved for operating business at Priority Health.  The manager oversees the library system that stores the documentation, the versioning, updating and routine inspection to assure constant accuracy.  The role includes corporate interface with departments the develop policies, amend policies, or oversee government compliance to be sure revisions occur as needed.  Plans and leads the activities that results in the objectives stated.

Essential Functions

• Oversees training program delivery strategy to provide an in depth understanding of Epic product functionality. Responsible for ensuring capability of Epic technology is maximized through effective training, resulting in transfer of knowledge and skills that support organizational needs.
• Oversees the training related upgrade and optimization processes including deployment strategy in conjunction with Epic application support teams, informatics and clinical / operational leaders. Responsible for ensuring timely delivery, appropriate and effective ongoing training needs.
• Implements and coordinates a skills and competency development process for the Health Systems trainers, decentralized credentialed trainers, and end user staff involved in Epic applications. Leads analysis of current skills to identify skill gaps in Epic application systems and works with Health Systems to prioritize skills training and development imperatives.
• Develop audience specific training infrastructure including traditional and computer-based curriculum materials, to organize the registration and certification processes and to conduct classroom and one-on-one training.
• Analyzes customer training needs, developing and organizing the training service and providing training on assigned applications.
• Contributes to financial objectives by developing cost-effective educational programs, and creating and implementing training effectiveness evaluation tools.
• Ensures the communication of relevant changes for new software updates by designing, writing, editing, assembly and distribution of course materials. Engages in training process leadership and quality improvement activities. Ensures a technical learning environment exists in the organization.

Qualifications

Required

• Associate's Degree technical school or equivalent
• Prior payer experience
• Excellent written and verbal communication skills
• Training experience, including curriculum development for IT and instructional technology

Preferred

• Bachelor's Degree or equivalent
• 3 years of relevant experience in the field, including two years of training management experience
• 5 years of relevant experience in the field

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Priority Health - 1239 E Beltline - Grand Rapids

Department Name

PH - Operational Effectiveness Leadership

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.