Program Manager Quality Safety and Experience

This is a hybrid position. The onsite requirements for this role are 3 or more days per week onsite.

Job Summary

Drives the Quality, Safety, and Experience (QSE) program for their regions, assigned hospital(s) and/or service area(s). Role will require some onsite presence within assigned locations. Working with key stakeholders such as the Executive Team, Directors, Medical Directors, and Medical Staff, this individual will understand Corewell Health system-level and local goals and co-develop the roadmap of work necessary to achieve them. Works with QSE leadership and team members to adhere to best practices in implementing and operationalizing evidence-based practice and improvement methodology that is in alignment with System QSE.

Essential Functions

• Provides guidance and feedback to improvement teams and leaders on skill development and team effectiveness. Actively participates and contributes to system-wide training courses on quality, safety, and experience.
• Creates, maintains and executes on program goals. Liaisons between system leadership and local executive team within assigned regions, locations, and service lines. Evaluates performance of a location in the context of overall Corewell Health performance in QSE. Brings insight and best practice to advance the performance of the region(s), location(s), and service lines.
• Maintains effective business partnerships to ensure goals are communicated effectively and work is prioritized appropriately to achieve those goals. Uses data and influence to highlight strengths and success as well as opportunities for improved performance. Communicates effectively to coach towards excellence and overcome barriers to achieve outcomes.
• Coordinates and integrates work of improvement team members throughout a designated area while maintaining a visible leadership presence locally and within the system team. Connects with regional and system leadership to stay abreast of new developments in healthcare quality, safety, and experience. Prepares and/or provides regular reports to relevant governing bodies as requested. Researches various issues related to areas of assigned oversight as requested by executive leadership. Reviews data, prepares reports of findings and conclusions in narrative or graphical formats.
• Participates with system team members to implement clinical outcome measures for quality improvement, patient and staff safety, patient/family experience, cost and complication reduction, benchmarking, and the implementation of evidence-based practices.
• Achieves performance targets aligned with organizational goals that cascade to their QSE area of oversight by identifying key actions and then effectively operationalizing action plans with partnership with other key stakeholders to achieve those targets. Makes data-informed decisions to ensure success.
• Role requires significant, regular in-person presence at assigned hospital/regional locations.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

• Bachelor's Degree in healthcare administration, business, communications or related field
• 5 years of relevant experience in healthcare preferably in performance management, quality improvement, patient safety, patient experience and/or outcome reporting
• 3 years of relevant experience in a formal or informal leadership role
• 3 years of relevant experience creating, communicating, and executing on vision, strategy, and roadmaps, building relationships with diverse stakeholders, leading and influencing cross-functional teams in creating successful initiatives, without formal authority
• 3 years of relevant experience working with nursing leaders and physicians from diverse backgrounds and perspectives in acute, ambulatory, chronic, and preventive care environments

Preferred

• Master's Degree MPH, MBA or other related area
• 3 years of experience in community hospital and private practice environments
• 3 years of clinical experience
• LIC-Registered Nurse (RN) State of Michigan

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.