What are the responsibilities and job description for the Customer Care Agent - Houston position at Corey Construction- Residential & Commercial Roofing?
Description
CMG Services is looking for a highly motivated and experienced Customer Care Agent to join our team! Joining Corey Construction as a Customer Care Agent isn’t just about fulfilling a role: it's about embarking on a journey of personal and professional growth while being a crucial part of our mission to provide top-tier service in the roofing industry. Here what’s in it for you:
WHY COREY CONSTRUCTION?
At Corey Construction, our culture revolves around building strong relationships with our customers and partners, sparking competition to drive innovation and revolutionize the industry. We are committed to continuous improvement, ensuring that every interaction exceeds expectations. Our team members are valued for their contributions and empowered to create lasting loyalty among our customers and within our organization.
We begin each day with the goal of creating a place where people can be the very best versions of themselves. Get Up. Dress Up.
Show Up. Work Hard, Play Hard, Do Your Job, Play To Win. It’s at the heart of everything we do. Get the Job Done. This is the only way we operate. It is WHY we do what we do.
The right fit for the team is a professional who is:
Requirements
Strong Communication
Ability to clearly and effectively communicate both verbally and in writing
Empathy and patience
Capability to understand and share the feelings of customers, and remain patient with difficult or frustrated customers.
Problem Solving Skills
Proficiency in identifying issues and finding solutions quickly and efficiently.
Positive attitude
Maintaining a friendly and positive demeanor, even in challenging situations.
Technical proficiency
Familiarity with customer service software, CRM, and basic commuter skills.
Time management
Ability to manage time effectively, handle multiple tasks, and prioritize customer queries.
Attention to detail
Careful and thorough in dealing with customer issues and documentation.
Adaptability
Flexibility to handle a variety of situations and adapt to changing processes and policies.
Team player
Capability to work well within a team, supporting colleagues and contributing to a collaborative environment.
A Glimpse Of What We Offer
Equal Opportunity Employer
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Corey Construction provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CMG Services is looking for a highly motivated and experienced Customer Care Agent to join our team! Joining Corey Construction as a Customer Care Agent isn’t just about fulfilling a role: it's about embarking on a journey of personal and professional growth while being a crucial part of our mission to provide top-tier service in the roofing industry. Here what’s in it for you:
WHY COREY CONSTRUCTION?
At Corey Construction, our culture revolves around building strong relationships with our customers and partners, sparking competition to drive innovation and revolutionize the industry. We are committed to continuous improvement, ensuring that every interaction exceeds expectations. Our team members are valued for their contributions and empowered to create lasting loyalty among our customers and within our organization.
We begin each day with the goal of creating a place where people can be the very best versions of themselves. Get Up. Dress Up.
Show Up. Work Hard, Play Hard, Do Your Job, Play To Win. It’s at the heart of everything we do. Get the Job Done. This is the only way we operate. It is WHY we do what we do.
The right fit for the team is a professional who is:
- Self-starter *Result-oriented *Problem solver *Analytical*High standards *Understanding *Patient *Factfinder*Trusting *Accurate *Confident *Precise *Decisive*Persistent *Team player
- Opportunities for Advancement: At Corey Construction, we believe in recognizing and nurturing talent. As a Customer Care Agent, you’ll have the chance to climb the career ladder, with pathways for advancement based on your performance, dedication, and potential.
- Competitive Compensation and Benefits: Your hard work deserves fair recognition, We offer a competitive salary and benefits package that reflects your value to the team, ensuring your efforts are rewarded and appropriately.
- Supportive Work Environment: Teamwork and collaboration are at the heart of Corey Construction. You’ll be welcomed into a supportive work environment where your contributions are appreciated, and where camaraderie and mutual respect foster a positive atmosphere.
- Continuous Learning and development: We understand the importance of ongoing growth. That’s why we provide training and development programs designed to enhance your skills and knowledge, empowering you to excel in your role and beyond.
- Making a Difference: As the first point of contact for our customers, you’ll play a pivotal role in shaping their experience with Corey Construction. Your empathy, problem-solving skills, and dedication to customer satisfaction will directly impact our reputation and success.
Requirements
Strong Communication
Ability to clearly and effectively communicate both verbally and in writing
Empathy and patience
Capability to understand and share the feelings of customers, and remain patient with difficult or frustrated customers.
Problem Solving Skills
Proficiency in identifying issues and finding solutions quickly and efficiently.
Positive attitude
Maintaining a friendly and positive demeanor, even in challenging situations.
Technical proficiency
Familiarity with customer service software, CRM, and basic commuter skills.
Time management
Ability to manage time effectively, handle multiple tasks, and prioritize customer queries.
Attention to detail
Careful and thorough in dealing with customer issues and documentation.
Adaptability
Flexibility to handle a variety of situations and adapt to changing processes and policies.
Team player
Capability to work well within a team, supporting colleagues and contributing to a collaborative environment.
A Glimpse Of What We Offer
- 100% Company-paid Employee Medical.
- 100% Company-paid Life Insurance.
- Paid Time Off and Paid Holidays.
- 401K with Employer match.
- Medical Plan options available (two medical plans, dependent/family coverage).
- Health Savings Account.
- Flexible Savings Account.
- Optional Voluntary Benefits including Dental, Vision, Supplemental Life Insurance, Disability, and Accident coverage.
- In the office, not a remote position.
Equal Opportunity Employer
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Corey Construction provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
