What are the responsibilities and job description for the Customer Success Manager position at Corgi (YC S24)?
Warning: We work 7 days a week. We’re building fast.
Business is exploding. Sales are outpacing onboarding, and we need someone who can own this chaos and build a machine.
\ We're not looking for a support agent. We're looking for someone who treats onboarding like go-to-market infrastructure. Someone who thrives in ambiguity, builds processes like a founder, and documents like a maniac. You’ll talk to customers daily, master legacy real estate software no one's ever heard of, and make magic out of mess.
What You’ll Do
We're drowning in demand. This is your chance to step into a wildfire and start throwing water. If you want to build something from zero and scale it to 1,000 accounts in the next year, come do it.
You’ll get real responsibility, fast. You'll build the process and the team.
Perks
Business is exploding. Sales are outpacing onboarding, and we need someone who can own this chaos and build a machine.
\ We're not looking for a support agent. We're looking for someone who treats onboarding like go-to-market infrastructure. Someone who thrives in ambiguity, builds processes like a founder, and documents like a maniac. You’ll talk to customers daily, master legacy real estate software no one's ever heard of, and make magic out of mess.
What You’ll Do
- Own onboarding for 50 customers at once - from kickoff call to "live and loving it"
- Run training calls every day with customers’ ops teams and C-suites
- Deep dive into messy, outdated systems - and make sense of them fast
- Write docs, build workflows, track every task and follow-up like your life depends on it
- Be a customer whisperer. Guide them. Teach them. Push them over the finish line.
- Work directly with the CEO. Then build and run the onboarding team yourself.
- Probably an ex-founder, early startup hire, or ops-minded builder who just gets sh*t done
- Hyper-organized. You never forget a follow-up or drop a ball
- Great communicator - with execs, with operators, with engineering
- Obsessive about systems, workflows, and repeatable processes
- Knows their way around Google Docs, Notion, Excel
- No ego. No excuses. You take ownership and make things happen
- Hungry. As in, working-weekends-is-fun hungry
We're drowning in demand. This is your chance to step into a wildfire and start throwing water. If you want to build something from zero and scale it to 1,000 accounts in the next year, come do it.
You’ll get real responsibility, fast. You'll build the process and the team.
Perks
- High pay, high trust, high stakes
- Equity in a rocketship
- Work directly with the CEO
- Learn how to scale a startup by actually doing it
- In-office. Every day. Let’s move faster than remote ever could
- A 1-minute video telling us what you’ve built before
- Documentation and playbooks you’ve made
- Why you love onboarding, process, or fixing chaos
- Your biggest win (doesn't have to be work-related)
Salary : $100,000 - $150,000
