Role and Responsibilities

Command Center responsibilities include:

• Monitor all shuttles daily using current TMS Systems
• Ensure that all drivers are checked in and start shuttles
• Communicate with drivers on TMS procedures
• Work with account managers and drivers to create and build routes
• Provide customer service for all guest riders
• Monitor and update TMS System and GPS tracking System
• Provide support for drivers and account managers
• Emergency response for any field issues

Administrative Specialist responsibilities include

• Create weekly schedule templates
• Manage route packet information (route sheets, turn by turn, photos, staging areas, and exit strategy)
• Build and maintain Master Shuttle phone list
• Work closely with account managers to resolve any customer related concerns
• Update and maintain fixed route document