What are the responsibilities and job description for the Customer Service Specialist position at Corky's Pest Control?
Job Description : Position Title
Customer Service Specialist
Reports to
Customer Service Supervisor
Salary / Hourly : Hourly
Exempt / Non-Exempt :
Non-Exempt
Full Time / Part Time :
Full Time
Hours / week : Pay :
17.00 - $20.00 DOE
Job Description
Essential Duties and Responsibilities
This position will serve as the main contact and face of the company for our customers. You will provide outstanding customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with our company, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping customers with their needs. After each interaction, we want to make the customer feel valued and appreciated.
- Answer billing questions, schedule services, address concerns
- Assist technicians with customer accounts
- Make outbound calls regarding billing and setting up appointments
- Monitor emails and respond to customers via email in a timely fashion
- Deescalate calls or direct them to the proper department for assistance
- Communicate closely with the field team, managers, sales team, and other departments
- Educate customers on service plans, minor pest knowledge, and general information
- Assist your teammates and managers whenever needed
- Practice honesty, integrity, and passion every day
- Assist customers with a friendly, upbeat, and helpful attitude each time
- Resolve customer calls or emails in a timely and accurate fashion
- Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
- Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
- Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, routing software, and other programs that are crucial to our Customer Care Center
- Other tasks as assigned
Qualifications and Education Requirements
Required Skills
Preferred Skills
Physical Requirements
Supervisory Responsibilities
Salary : $17 - $20