Branch Manager

Business Title:

Branch Manager

Reports to (title, not name):

VP Operations

Travel Required (Y/N, %):

Y 25%

Location:

Orange County, CA

Management Level:

Branch Managers

Salary/Hourly:

Salary

Exempt/Non-Exempt:

Exempt

Full Time/Part Time:

Full Time

Hours/week:

40

Compensation:

$70,000-$90,000

Job Description

Essential Duties and Responsibilities

The Branch Manager is responsible for leading all aspects of Sales and Services for a branch location. This position is accountable for all facets of the operation to include team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency and new business development. This position may be assigned by geographic territory to one of four business lines; 1) Commercial, 2) Residential, 3) Tree and Turf or, 4) Special Services. The Branch Manager reports to the Vice President Operations. Reporting to the Branch Manager are Field Supervisors and through them, field service technicians.

• Managing branch P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved
• Manage branch for achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover and technician accident rate.
• Directly managing the branch field supervisors, and through them, the field technicians.
• Oversees Service operations along with the Field Supervisor.
• Recruit, interview, hire and train branch staff
• Monitoring regulatory compliance, quality control standards and ensures safety
• Partner with sales staff on sales plans and forecasts associated with their branch.
• Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives
• Lead, motivate and manage team members to deliver exceptional service for our customers.
• Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
• Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy.
• Prepare and conduct team meetings.
• Occasional travel to other branch and corporate office Locations.

Qualifications and Education Requirements

• 2-4 years’ experience managing a portfolio of business with Profit & Loss ownership and/or experience, leading a team
• Bachelors degree in business or equivalent work experience required
• A valid driver’s license is required
• Excellent leadership skills with ability to train, coach and motivate.
• Ability to collaborate with all departments and employees within the organization.
• Strategic leader with focus on delivering exceptional
• Customer service focused.

Required Skills

• Organizational skills, ability to multitask
• Strong problem solving and solution identification
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
• Strong communications skills – in person, written, and presenting

Preferred Skills

• Background in Pest Control, Termite, and/or Wildlife control a plus

Physical Requirements

Supervisory Responsibilities

• Hires and trains qualified candidates for entry-level roles.
• Oversees the day-to-day workflow of the branch.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.

Additional Notes

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $70,000 - $90,000