What are the responsibilities and job description for the Patient Registration Team Leader position at Cornell Scott-Hill Health?
Job Description
Job Description
The Patient Registrar Team Leader is responsible for managing employee daily work schedule / flow and maintaining operational compliance to departmental policies and procedures. The Team Leader will greet patients and identify, register and maintain records of Hill Health Center patients and provide clear front line leadership and direction to the Registration Team by leading and coordinating day-to-day operations.
Responsibilities to include but are not limited to :
- Provides clear front line leadership and direction to the Registration Team by leading and coordinating day-to-day operations
- Assists Practice Administrator with the effective implementation of departmental cross training for all members of the Front Desk Registrars Support Team
- Directly responsible for overseeing registration, sign-in, appointment scheduling.
- Directly oversees and supervises all payments, entitlements, insurance verification, self-pays and co-payments
- Acts as first point of contact for Front Desk Registration Support Team members and provides feedback and handles trouble shooting as required
- Handles concerns regarding new patient registrations in EPIC Database and conveys CS-HHC policies and procedures to new patients
- Directly supports and assists Practice Administrator with the supervision, training and evaluation of Front Desk Registrar Support Staff
- Documents attendance and punctuality for all employees and collection records any violation of policy and procedure
- Provides Practice Administrator and Site Manager with weekly updates on status of Registration operations and staffing
- Assist Practice Administrator with scheduling Template management.
- Performs other departmental duties as assigned by Manager
Requirements :
CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
