What are the responsibilities and job description for the Disability Services Assistive Technology and Support position at Cornell University College of Agriculture and Life Sciences?
Description
PURPOSE
This position will be a resource for SSC technology support offering training, assistance and support for students/faculty/staff and understanding of networks, data communications, and multimedia in University settings
Duties/Responsibilities
Essential Job Functions
Education, Training and/or Experience
PURPOSE
This position will be a resource for SSC technology support offering training, assistance and support for students/faculty/staff and understanding of networks, data communications, and multimedia in University settings
Duties/Responsibilities
Essential Job Functions
- Responsible for determining, updating, and maintaining Life University assistive technology needs for Disability Services and other areas under the Student Success Center which include academic support and counseling.
- Conduct individual student/faculty/staff trainings and provide recommendations on assistive technologies.
- Work respectfully and effectively with students with disabilities, and all university staff/faculty, and administrators.
- Has a firm knowledge and understanding of the Civil rights laws such as the Americans with Disabilities Act, Section 504 and 508 of the Rehabilitation Act, the ADAA and other applicable laws, and their application at the post-secondary level.
- Technical skills for evaluating, making recommendations on, upgrading and maintaining software and/or hardware resources to ensure that the University is in compliance with all applicable accessibility laws.
- Has a demonstrated working knowledge of assistive technologies such as computer voice synthesis, electronic text systems, digital voice recording devices, audio books (i.e. AMAC) CCTV, adaptive devices, braille equipment, networked printers and high speed scanners, note taking software, and the theories, principles, and practices guiding their use.
- Represents SSC on various committees and advocates for access with respect to information technology.
- Stays current with rapidly changing assistive technology best practices and options in the field of assistive technology and information technology access.
- Provides training and implementation of videoing SI/tutor sessions, posting sessions, check out of cameras and other technology.
- Ability to implement technology for live chat and interactive SI/tutor sessions.
- Interfaces with all needs of Blackboard in the SSC such as posting, training and implementation.
- Proctors exams and maintains integrity of the testing room.
- Assists with exam delivery, pick up, and return.
- Coordinates and tracks note-taking services and distributes notes.
- Communicates and liaises with the IT department and software companies.
- Tracks and coordinates assistive technology equipment check out and equipment inventory.
- Coordinates and provides support for real-time and post-production captioning services for academic curricula.
- Coordinates and arranges for accommodations that include classroom and testing materials in alternative format if necessary.
- Maintains department website as well as tests university websites for accessibility as requested.
- Coordinates and arranges for accommodations that include classroom and testing materials in alternative format if necessary.
- Assumes additional responsibilities and performs special projects as needed or directed by Supervisor and/or Director.
- Abides by department policies and procedures regarding the implementation of accommodations at all times.
- Has an SLP attitude at all times and in all situations.
- Must be available to work flexible hours between 6:30 am – 6:00 pm Monday through Friday based on departmental needs.
- Exhibits student centeredness in performance of all job duties.
- Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
- Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.
Education, Training and/or Experience
- Associate Degree in a computer or related field.
- Two (2) years of experience providing assistive technology support including user instruction and system maintenance.
- Ability to work effectively as team member
- Experience troubleshooting for implementation of assistive technology and accommodation requests.
- Experience in an education institution.
- Bachelor's degree.
- Three (3) years of experience providing assistive technology support including user instruction and system maintenance.
- Experience communicating across departments and programs.
- Experience with online disability services data management software (ie. Acommodate) and online classroom management systems (ie. Blackboard/Blackboard Collaborate).
- Experience with training and implementing technology students and faculty/staff on the use of assistive technology at the post-secondary level.
